In this report . . .

How to identify the actual needs for your targeted use cases.

Understanding required content and content creation elements.

Recognizing the possibilities for smart glasses for enterprises.

“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”