A Service Executive’s Guide to Augmented Reality

Learn how Augmented Reality (AR) for field-service organizations, often paired with mobile devices and wearables, improves knowledge capture and transfer, first-time fix rates and overall safety within field-service teams.

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In this report . . .


The current and future use cases of AR in field service


Strategies for adoption and generation of ROI


Best practices to achieve the strongest possible outcomes

Michael Ramsey


“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”

Michael Ramsey
VP of Product Management, ServiceNow