At this year’s Augmented World Expo (AWE), CareAR an AWE gold sponsor, announced its new CareAR® Instruct Software, drone support and acquisition of CraftAR and MagicLens into the portfolio.
Learn MoreMAINSTAGE
November 10, 2021 • 4:05pm
Reinventing the Service Experience
CareAR, A Xerox Company, is reinventing the service experience. A smarter service experience that empowers employees, customers and field workers with visual AR powered interactions, instructions, and insights. Expert knowledge available instantly from any device, anywhere!
This session looked at how technologies like augmented reality powered by AI, computer vision and IoT can transform service and customer experience providing operational efficiencies and real business benefits for the enterprise.
Sam Waicberg
President, CareAR
ENTERPRISE
November 10, 2021 • 5:35pm
How AR is Upending the Service Experience
The field and customer service operation has seen a dramatic shift in the past 15 months. Due to the pandemic, the ability to physically get access to equipment or a customer site has been limited or, in some cases, restricted completely. As regions of the world re-emerge into a next normal state at different rates, organizations will operate using a variety of service models that rely on remote resolution, collaboration, and engagement. Customer experience is becoming a critical differentiator, and the way organizations engage customers will become a higher priority.
This session will focus on the changing landscape of service operating models and the technology to drive the next wave of service and customer experiences. In this session, experts from CareAR will discuss: a) Changing landscape and key drivers attributing to change b) Customer examples and use cases c) AR/AI technology and tools available to service employees and customers that optimize remote and self-solve support, moving from a reactive/break-fix service model to a proactive and predictive approach to service.
Sajeel Hussain
CRO, CareAR
CareAR AWE Booth Experience
At the CareAR AWE booth, #413, we showcased CareAR Instruct on a Xerox B405 printer, MagicLen’s image and object recognition, as well as how ServiceNow works with CareAR through smart glasses and drones.
