Augmented Reality Research Report

How AR is the optimal tool for supporting large install bases.

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In this report . . .

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Metrics that compare telephone, on-site and AR support and service

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The business case for
augmented reality

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KPI’s you can use for transformational augmented reality

Michael Ramsey


“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”

Michael Ramsey
VP of Product Management, ServiceNow